| abstract |
Systems and methods for customer care management via communication systems, including a combination of human and automated services provided to a customer in a retail environment in real time. An automated method for assisting a customer in a retail store including the steps of identifying the customer, monitoring and periodically identifying the customer's postion in the store; identifying a product of interst to the customer; and communicating relevant information to the customer via a remote specialized sales agent, or other audio, visual or electronic data transmission means. |