http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-7620169-B2
Outgoing Links
| Predicate | Object |
|---|---|
| assignee | http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_9f1119e537e8de56a31985233dd193c8 |
| classificationCPCAdditional | http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5238 http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M2203-2011 |
| classificationCPCInventive | http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-523 |
| classificationIPCInventive | http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-00 http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-523 |
| filingDate | 2002-06-17-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| grantDate | 2009-11-17-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| inventor | http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_2e9cb5c0f3ea8e13e028a0c2c1dd2701 http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_63e35eeac0d153042e16d0754063c8df |
| publicationDate | 2009-11-17-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| publicationNumber | US-7620169-B2 |
| titleOfInvention | Waiting but not ready |
| abstract | The invention is directed to a system for distributing contacts to a plurality of resources in a contact center, comprising at least one resource 104 for serving contacts 114; at least a first set 110 of contacts 114 awaiting service by the at least one resource 104 , wherein each of the contacts in the first set 110 of contacts 114 has a corresponding state 140; and a selection agent 132 operable to assign a resource 104 to serve the contact 114 when a contact in the first set 110 of contacts has a first state and not assign the resource 104 to serve the contact 114 when a contact 114 in the first set of contacts 110 has a second state that is different from the first state. A state monitor 128 can be used to change the state of a contact between the first and second states. |
| isCitedBy | http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-8566081-B2 http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2005216252-A1 |
| priorityDate | 2002-06-17-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| type | http://data.epo.org/linked-data/def/patent/Publication |
Incoming Links
Total number of triples: 34.