| Predicate |
Object |
| assignee |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_620635725c2822a6dc01f9b4bcd42c02 |
| classificationCPCAdditional |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M2203-401 |
| classificationCPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5175 |
| classificationIPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-51 |
| filingDate |
2013-01-31-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| inventor |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_492505654db5756177b78c2d50fa8563 |
| publicationDate |
2014-07-31-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| publicationNumber |
US-2014211931-A1 |
| titleOfInvention |
System and Method for Generating and Delivering Automated Reports Concerning the Performance of a Call Center |
| abstract |
Transformation of binary data files created by a data logger of a telephone system used by a call center into a searchable form for generation of meaningful management reports concerning the operation and performance of a call center, its agents and equipment is accomplished by providing a report server which u, under software control, processes the data in the log file to complete fields of tables in a database. The database is then used to create and deliver management reports both automatically and in response to queries entered by supervisors. |
| isCitedBy |
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2016119774-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-10026059-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2014287741-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-11790252-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-9521541-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-9094537-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-10380518-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-11030697-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2014247936-A1 |
| priorityDate |
2013-01-31-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| type |
http://data.epo.org/linked-data/def/patent/Publication |