| Predicate |
Object |
| assignee |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_171343ee3730aaf56c36a1ad298a2f24
http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_9f1119e537e8de56a31985233dd193c8
http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_853841a063f5d2a09c854318ed2af51c |
| classificationCPCAdditional |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5238
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5233
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5175 |
| classificationCPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/G06Q10-063112
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5233 |
| classificationIPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-00 |
| filingDate |
2010-11-29-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| inventor |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_7f35e6e898c6c9aefec24d0659bb5e8d
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_c22b45689260369c14d58c5b3304f97e |
| publicationDate |
2012-05-31-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| publicationNumber |
US-2012134487-A1 |
| titleOfInvention |
Predicted percent service level |
| abstract |
A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to calculate short-term predictor metrics for achieving particular percent service level objectives in a plurality of skills, determine an optimal skill based on the comparison of short-term predictor metrics, and assign an agent to the optimal skill to increase the contact center's overall operational efficiency and performance. |
| isCitedBy |
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2017302796-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/WO-2017139515-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/EP-3414888-A4
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-9609135-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-10021249-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-9906648-B2 |
| priorityDate |
2010-11-29-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| type |
http://data.epo.org/linked-data/def/patent/Publication |