| abstract |
In one embodiment, a system and method is illustrated as including generating log information relating to a telephone call, the log information including a number called and a value representing the duration of the telephone call, retrieving script information relating a computer script from a database, the script information including an identifier for the computer script, and an identifier for a component contained in the script, and storing the log information and script information into an On Line Analytic Processing (OLAP) database. |