http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2007286394-A1
Outgoing Links
| Predicate | Object |
|---|---|
| assignee | http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_e8d570f806db2ad4622f69d1fdfa935a http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_ceb090159cb67ee2ff742ca98faad101 |
| classificationCPCAdditional | http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04Q2213-13175 http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04Q2213-13389 http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04Q2213-13072 http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04Q2213-13349 http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04L41-22 |
| classificationCPCInventive | http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04L43-0817 http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04Q3-0087 http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5175 |
| classificationIPCInventive | http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-00 http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M5-00 |
| filingDate | 2007-03-26-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| inventor | http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_a59914dbeddb5538ceff94aca5a3ed50 http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_78f9b695a4dfd4967aaf5babd6a70dfd |
| publicationDate | 2007-12-13-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| publicationNumber | US-2007286394-A1 |
| titleOfInvention | Web-based network monitoring tool |
| abstract | A monitoring tool for use with one or more automatic call distributors (ACD) which automatically and continuously polls or queries the ACDs to monitor not only alarm conditions but other conditions, such as agent staffing levels, call answering time, call routing and traffic conditions. Such continuous and automatic monitoring and querying of the ACD in accordance with the present invention is thus able to improve the overall efficiency of such ACDs by improving the service response time of such ACDs. In accordance with one aspect of the invention, the status records of the ACDs maybe directed to a website, for example, on an enterprise Intranet website to enable any of the company representatives with access rights to access the performance of the ACD network from any location. Other data, such as the trunk inventory record keeping system (TIRKS) may also be displayed on the website to facilitate troubleshooting of alarm conditions. Another aspect of the invention is the ability to provide automatic paging for predetermined alarm status condition. |
| isCitedBy | http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-2006256955-A1 http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-8358774-B2 |
| priorityDate | 2000-03-22-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| type | http://data.epo.org/linked-data/def/patent/Publication |
Incoming Links
Total number of triples: 29.