| Predicate |
Object |
| assignee |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_f481982f9992cbb527a6d31589832958 |
| classificationCPCAdditional |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5232
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-42102 |
| classificationCPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04M3-5237
http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/H04Q3-64 |
| classificationIPCInventive |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-00
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-523
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04M3-60
http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/H04Q3-64 |
| filingDate |
2000-02-28-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| inventor |
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_6e226a142c4a3dda967c076fbee10f75
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_c4815bbf9cef925e66a2d7ef0c55eadf
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_9f1c14b02552d9e6fbe2f216207ae782
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_f6d80d8c9880ba353840bd52c719eacb
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_1603277cca9840189d8916986d325eb7
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_cf77a8abf23eb8189e3f88477010b49f
http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_61058f06e9720d2585197a744c83af20 |
| publicationDate |
2000-09-13-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| publicationNumber |
EP-1035717-A2 |
| titleOfInvention |
Method of routing calls in an automatic call distribution network |
| abstract |
The alternate destination redirection (ADR) feature (102) ofntelephone switching systems (101) or an equivalent is used to implementna "post-route" routing architecture having the benefits of a "pre-route"nrouting architecture in a network ACD. The ADR feature isnadministered in the network (100) for individual ACD systems andnindividual call types at each ACD system to identify another ACD systemnas an alternative destination for calls of the individual call type rejected bynthe individual ACD system. The network distributes calls to thenplurality of ACD systems (110-112) on a basis (e.g., fixed percentage,nround-robin) that does not require the network to know the status of thenindividual ACD systems. Upon having a call of an individual type routednthereto, an individual ACD system checks the status of the ACDnsystem that is administered as the alternative destination for its rejectedncalls of the individual type. If it determines that it can provide the betternservice, the individual ACD system services the call. If it determinesnthat the alternative destination ACD system can provide the better service,nthe individual ACD system rejects the call, whereupon the network,noperating under influence of the ADR feature, releases thenconnection of the call to the individual ACD system and reroutes thencall to the alternative destination ACD system. |
| isCitedBy |
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/US-6766013-B2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/DE-10154327-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/DE-10120036-C2
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/GB-2399256-B
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/EP-1265426-A1
http://rdf.ncbi.nlm.nih.gov/pubchem/patent/GB-2399256-A |
| priorityDate |
1999-03-11-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| type |
http://data.epo.org/linked-data/def/patent/Publication |