http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-110377731-A
Outgoing Links
| Predicate | Object |
|---|---|
| assignee | http://rdf.ncbi.nlm.nih.gov/pubchem/patentassignee/MD5_e8c7f7d56307cda81a9e2960cc24058d |
| classificationCPCInventive | http://rdf.ncbi.nlm.nih.gov/pubchem/patentcpc/G06F16-35 |
| classificationIPCInventive | http://rdf.ncbi.nlm.nih.gov/pubchem/patentipc/G06F16-35 |
| filingDate | 2019-06-18-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| inventor | http://rdf.ncbi.nlm.nih.gov/pubchem/patentinventor/MD5_70a267030343d3fbaf42d6b51463686e |
| publicationDate | 2019-10-25-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| publicationNumber | CN-110377731-A |
| titleOfInvention | Complain text handling method, device, computer equipment and storage medium |
| abstract | This application discloses a kind of complaint text handling method, device, computer equipment and storage mediums, wherein complains text handling method, comprising: receives multiple complaint texts to be processed, and carries out Text Pretreatment to each complaint text；Text classification is carried out by being input in preset textual classification model after each complaint text vector after Text Pretreatment；Classified each sensitive risk words and phrases complained in text are extracted, and are given a mark according to predetermined manner to each sensitive risk words and phrases, the corresponding risk score value of each sensitive risk words and phrases is obtained；According to sensitive risk words and phrases and its corresponding risk score value, the corresponding urgency level score of classified each complaint text is calculated；According to urgency level score, classified each complaint text is ranked up according to preset rules.The treatment effeciency for complaining text can be improved in the complaint text handling method, while facilitating staff to handle problem in time and reflecting more serious complaint text. |
| isCitedBy | http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-110880142-A http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-111177386-A http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-111177386-B http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-113705200-B http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-112182207-A http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-113705200-A http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-112182207-B http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-112597752-A http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-111522950-A http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-112597752-B http://rdf.ncbi.nlm.nih.gov/pubchem/patent/CN-111522950-B |
| priorityDate | 2019-06-18-04:00^^<http://www.w3.org/2001/XMLSchema#date> |
| type | http://data.epo.org/linked-data/def/patent/Publication |
Incoming Links
| Predicate | Subject |
|---|---|
| isDiscussedBy | http://rdf.ncbi.nlm.nih.gov/pubchem/substance/SID426088935 http://rdf.ncbi.nlm.nih.gov/pubchem/compound/CID5486699 |
Total number of triples: 24.